Frequently Asked Questions

Find answers to the most common questions our guests ask

Q: Is there an available parking lot within the Hotel?
A: Yes, with extra charge of 6 EUR per day.

Q: Can I reserve a parking lot in advance?
A: It is not possible to reserve a parking lot.

Q: Can I rent a car at the Hotel or nearby?
A: Yes, you can rent a car at the Hotel.

Q: Can I bring my pet?
A: Pets are not allowed at the Hotel.

Q: Is Wi-Fi available at the Hotel/in the room?
A: Yes, Wi-Fi is available free of charge in the rooms and in public areas.

Q: Do you offer transfer from airport to Hotel and from ferry to Hotel?
A: The hotel does not provide transfer service from the airport to Split ferry port or hotel. Our associates organize transfers to the hotel and back to the Split airport. Please contact sales department or reception for further details. From Supetar ferry port is cca 15 minute walk or you can take a local taxi.

Q: Is there a SPA in the Hotel and can you book SPA treatments in advance?
A: Yes, we have Island SPA. For booking an appointment feel free to call Island SPA directly on this number +385 (0) 21 640-259.

Q: Does the Hotel have a private beach?
A: In Republic of Croatia all beaches are public ones. However 2 beaches are available for guests in the Hotel with total length of 1,2 km.

Q: Are there any sun beds or umbrellas at the beach?
A: Yes, available with extra charge. Price ranges vary from cca. 6-10 EUR and for umbrella cca 6 EUR. Discount is available. Please note: most of the sun beds and umbrellas at the beach are not owned by the Hotel nor operated by the Hotel.

Q: Can I rent a towel for the beach/pool?
A: Towel renting is available with extra charge of 15 EUR weekly + 5 EUR deposit per towel.

Q: Where is the indoor swimming pool?
A: Indoor swimming pool with fresh water is located in the Hotel. Indoor pool is out of service from 15.06.-15.09.

Q: Is there a safe deposit box in the room?
A: Yes, daily rent with extra charge of 1.50 EUR.

Q: Is there a mini-bar in the room?
A: No, our rooms only have a mini fridge for storing small items.

Q: How often are bed linens and towels changed in the room?
A: Our Resort is part of Travelife ecological sustainability. We oblige to make waste water and use of detergent as less as possible. Bed lines and towels are changed minimum once a week.

Q: Does the housekeeping clean the room every day?
A: On Sunday and on the day after your arrival we do not provide cleaning services.

Q: Are the dishes in the kitchen being cleaned during my stay?
A: Dishes are cleaned at your departure date.

Q: Can we spend one day as a non-guest in the Hotel with all inclusive service?
A: Yes, depending on hotel occupancy, availability and period in the season. For more information about meal prices and/or booking please contact the Hotel prior to your arrival or directly at the reception.

Q: What is my first and my last All inclusive service meal?
A: If you start with lunch, your last service is breakfast. If you start with dinner, your last service is afternoon snack.

Q: What is included in an all inclusive food and beverage service?
A: Buffet breakfast, lunch and dinner. Afternoon snack from 15:30 to 17:00. All inclusive beverages from 10:00 to 23:00 only on designated all inclusive bars (in summer months from 10:00 to 24:00): selection of locally produced tap alcoholic and non-alcoholic beverages and locally produced hard alcoholic drinks. Filter coffee available in the restaurant during breakfast time, and on designated snack spot during afternoon snack time. Feel free to contact our sales department for more information about our All inclusive program.

Q: How much does the meal plan cost for guests who book self-catering apartment in the Hotel?
A: All inclusive is 45,00 EUR, Half board is 25,00 EUR and Breakfast is 12,00 EUR.

Q: Are the internationally branded drinks, i.e. whisky, coca cola, included in the all inclusive beverage plan?
A: No, all branded drinks and all bottled drinks are not part of the all inclusive.

Q: Are beverages included in the half-board rate?
A: The half-board rate does not include the beverages.

Q: Can I eat at the restaurant if I am non-guest?
A: Yes, depending on a date and availability. Please contact reception for more information about meals price and bookings.

Q: What can I do in case I forgot something in my room?
A: We have lost and found procedures in our Hotel. Please contact the Hotel reception for more info.

Q: How can I reserve a table at a la carte restaurant Otok in your partner hotel Osam?
A: Reservations are made directly with the hotel on this number +385 (0)21 552-333.

Q: Does the Hotel have an exchange office?
A: Yes, there is an exchange office at the reception.

Q: Is there an ATM machine within the Hotel?
A: The ATM machine is located near the reception in the Hotel.

Q: How much does it cost to rent tennis courts?
A: The rate of daylight playing 1 hour is cca 11,00 EUR . Equipment is extra charge. Booking and payment directly on spot.

Q: Is tennis included in the all inclusive plan?
A: Yes, 1 hour for free per room per day, depending on availability. Reservation on spot is required.

Q: How do I rent Padel courts?
A: Reservations and payments are done trough www.matchi.se .

Q: Do I have to wear the Hotel bracelet?
A: Yes, it is obligatory. Your plastic bracelet shows your booked meal plan.

Q: Can we easily book a taxi?
A: Yes, at the reception desk.

Q: I did not find my answer here, who do I contact?
A: For further assistance or information you can contact our sales department team or the reception. Contacts are available on our website.